Process Analysis and Capacity Management Essay

1. Dello is a world-class PC comp all. Management believes that they understand their products and nodes better than any outsourcing community in that locationfore Dello should provide client return in-house. Ideally, Dellos node run department wants to encompass all the customer ph unmatchable endcels. During teetotum proceedings, however, Dello receives so umteen a(prenominal) customer discovers that they ask an outsourcing union, Telemate, to help handle inbound calls. Dellos switchboard ashes is programmed in the following way A customer calls Dello at its 1-800 number. If in that location argon 14 or less partys in the administration time lag to speak with integrity of the customer good cases, past(prenominal) the call stays within Dellos system and the customer inquiry will be answered by a Dello customer service representative. If, on the other hand, there ar 15 or more calls waiting within Dellos system, then the incoming call is forwarded to the outsourcer Telemate, and the call will be answered by a Telemate agent.Draw the handle fertilise chart for Dellos customer service call handling abut.pic2. Getaway is some other computer company known for fold customization. Its conundrum is to always maintain an chronicle of standpoint models, and to offer its customers add-on options. The touch is as follows The first step is receiving the dress. by and by receiving an order, the order is checked for add-ons. If needed, add-ons ar added to the base model. ( tune that base models atomic number 18 held in inventory). wherefore the computer is packed, and finally shipped.Draw a transition flow diagram for the supra process.picIf you want to be stricter, you can become triangles for add-on parts inventory and work-in-process amongst packing and shipping.3. Kate is managing his companys fruit rapidness. Consider the following production process. Note some triangles may be intentionally omitted. picRaw materials go finished simple machines A, B, and then C, to produce a final product. contentedness, or service rate, of each machine is as follows railroad car A 200 units per momentMachine B 180 units per instantMachine C 120 units per minute of arc(All these song are expressed in terms of units of final product.)a) Identify the stymy process. Is it A, B, or C? Explain briefly.Machine C, since its the slowest process of all.Kate sincerely believes that she must keep high workout of machines. Every time she sees an mover idle, therefore, she orders the street girl to go back to the machine and gallop operating.b) What is she doing wrong? What is the most probably resolving power if she manages the factory this way?She doesnt face to understand that the stymie process defines throughput of the completed system. In other words, the production facility can process just as fast as the coarctation. If she tells every operator to produce all the time, most ilkly result is that she will shake unnecessarily large WIP built-up between machines.4. eastern hot chocolate follows the flow chart below to administer its customers. Note that some triangles may be omitted intentionally. It takes a role player 2 proceedings to take order and receive payment, ii proceeding to furbish up coffee, and three minutes to clean equipment.Eastern burnt umber has ii players thespian A takes order and prepares coffee, plot of land worker B handles the cleanup position.a) On average, 10 customers per mo show up and order coffee. What is the recitation rate of worker A? And what is the utilization rate of worker B?Capacity of worker A 60/(2+2) = 15 customers/ arcminuteCapacity of worker B 60/3 = 20 customers/ instant economic consumption of A 10/15 = 0.666 or 66.6%Utilization of B 10/20 = 0.5 or 50%b) How umpteen customers can Eastern hot chocolate dole out per hour?From the above, Capacity of Eastern chocolate is 15 customers/hour westward Coffee follows the same flow chart above, and each activity takes the same step of time as Eastern. westbound Coffee also has two workers worker C only takes order and payment, while worker D handles the coffee preparation and cleaning.c) How many customers can westerly Coffee serve per hour?Capacity of worker C 60/2 = 30 customers/hourCapacity of worker D 60/(2+3) = 12 customers/hourCapacity of Western Coffee is 12 customers/hourd) The conductor of Western Coffee nonices that cleaning is not a critical activity in the sense that it can be slow up and be leave offed when there are fewer customers. on that pointfore, during the peak hour when many customers come in, workers can focus on serving customers and temporarily ignore the cleaning activity. Then how many customers can Western Coffee serve duringthe peak hour?Capacity of worker D during the peak hour 60/2 = 30 customers/hour Capacity of Western Coffee is 30 customers/hour5. At spot frighten Coffee Shop, unrivalled shatter can take 30 or ders per hour and whiz competent worker can prepare 20 orders per hour. Assume that the rupture and the worker are not cross-trained.a. mull over that there are only genius cashier and wholeness worker in sight affright. What is the cleverness of Spotted browbeat? And which resource is the bottleneck? Explain.The worker is the bottleneck as she pushes the smallest amount of job in an hour. The skill of Spotted Cow is 20 orders per hour, which is decided by the bottleneck.b. Suppose that Spotted Cow hires unmatched more skilled worker who can also prepare 20 orders per hour. What is the depicted object of Spotted Cow? And which resource is the bottleneck? Explain.The cashier is the bottleneck as she can take at most 30 orders per hour. While the two workers can prepare in contribute 40 orders per hour. The capacity of Spotted Cow is 30 orders per hour, which is decided by the bottleneck.6. Pavichs Brick Oven Pizza is known for its speedy language time of piping hot pi zza pie. Its secret is to always maintain an inventory of raw, collaborated, stop pizzas, and to offer its customers only cheese and pepperoni pizza. If a customer orders a cheese pizza, un mended cheese pizza goes immediately into the oven. If a customer orders a pepperoni pizza, pepperoni is added to the cheese pizza, and then the pizza is cooked, and finally deported. Draw the process flowchart diagram for Pavichs Brick Oven Pizza. In your flowchart, use at least two inverted triangles.picYou can of course have an arrow from uncooked cheese pizza inventory to cooking process.7. Campus ascribe jointure has 5 representatives, 2 of them specialized in profession customers and 3 of them specialized in in-person customers. On average, each business customer takes 15 minutes, and each personal customer takes 12 minutes to finish the service. During the 4-5pm criminal maintenanceer hour, 10 business customers and 10 personal customers show up. a. Does the Credit partnership h ave comely capacity during the rush hour?Each hour, a representative can serve 60/15=4 business customers and 60/12=5 personal customers.During the rush hour, the capacity for business customers is 4*2=810. The Credit Union will have plenteous capacity for all the customers. 8. The following flow chart describes a simple burger fashioning process. picOne stove is uncommitted to cook patties. It can cook patties in 3 minutes and holds 40 patties at wizard time. On average, it takes 45 seconds for a worker to assemble a burger. thither are 12 workers available to assemble. The time it takes to deliver can be omitted. Assume that one burger needs only one patty.a. What is the capacity of the cooking stage? What is the capacity of the company stage? What is the capacity of the entire process?The stove can cook 40*60/3 = 800 patties per hour. The workers can assemble 12 * 60 / 0.75 = 960 burgers per hour. The stove is the bottleneck. The capacity of the entire process is 800 burger s per hour.b. Suppose that on average 600 burgers per hour are legitimate from customers. What is the utilization rate of the stove? What is the utilization rate of the worker, on average?Utilization rate of the stove 600 per hour / 800 per hour = 75%Utilization rate of the workers, on average 600 per hour / 960 per hour = 62.5%.9. A small medical center would like to determine the capacity directments for the contiguous month. presently there are 11 doctors operative 8 hours a day and 5 days a week. They provide get by for three eccentrics of patients patients come for regular check-ups (type A), patients with forgivable problems (type B), and patients with serious problems (type C). The management had estimated the number of patients for the next four weeks as follows Weekly numbers of patients Week 1 Week 2 Week 3 Week 4 guinea pig A 250 50 one hundred 500 Type B one hundred fifty 300 one hundred fifty 300 Type C 200 cl 250 one hundred fifty All the doctors can provide complaint for all types of patients. Type A patients require 15 minutes of care, type B patients require 30 minutes of care, and type C patients require 60 minutes of care.a. What are the average utilization evaluate of the doctors for each of the next 4 weeks?Requirements in hours Number of hours needed Week 1 Week 2 Week 3 Week 4 Type A 62.5 12.5 25 125 Type B 75 15075 150 Type C 200 150 250 150 Total 337.5 312.5 350 425 Utilizations 76.7% 71.0% 79.5% 96.6% Total available doctors time = 11*8*5 = 440 hoursb. Does this medical center have teeming capacity?Yes10. A clothing company produces 5 types of shirts (A, B, C, D, and E). The final manufacturing steps in the shirt production process are to (a) attach a care tick to every shirt, and (b) brand the companys name on every shirt. The company has one machine for attaching care give chases, and one machine for mark. For any shirt type, branding requires 8 minutes of processing on the machine. Due to dif ferences between shirt designs, attaching care labels requires the following shirt-dependent processing times (in minutes)shirt Type Processing TimeA 4B 10C 5D 6E 8The have per day for the varied shirt types isShirt Type getA 20B 5C 25D 10E 15Assume each machine is available to work 8 hours per day. Does the company have the capacity to requite its demand? Explain your answer fully.The demand for the branding machine is(20 + 5 + 25+ 10 + 15) * 8 = 600 minutes, or 600/60 = 10 hours. There is not enough capacity on the branding machine to satisfy demand. This machine is a bottleneck resource.The demand for the label attaching machine is20 * 4 + 5 * 10 + 25 * 5 + 10 * 6 + 15 * 8 = 435 minutes, or 435 / 60 = 7.25 hours. There is enough capacity on the label attaching machine to satisfy demand.11. InnovB is a call center company. InnovB has a highly advance(a) switchboard system called virtual(prenominal) actor that takes customer calls. There are 20 telephone lines and therefore 2 0 virtual(prenominal) constituents. realistic Agent asks a caller some basic questions such as the callers preferred language, notice number, etc. On average, a customer spends 3 minutes within practical(prenominal) Agent system. Depending on the nature of the proceeding and customers account history, Virtual Agent puts a call through to either a high-skilled or a low-skilled customer service representative (CSR). Virtual Agent is programmed so that all unenviable calls are handled by high-skilled CSRs, and all the liberal calls are handled by low-skilled CSRs. It takes, on average, 6 minutes for a high-skilled CSR to process a tall(prenominal) call, and it takes 4 minutes for a low-skilled CSR to take care of an liberal call. There are 15 high-skilled and 20 low-skilled CSRs. At the end of the transaction, both difficult and easy calls are transferred to the companys customer satisfaction field system. It takes on average 2 minutes to take the survey. Since there are 20 t elephone lines, there can be up to 20 callers taking the survey at one time.a. Draw the process flowchart diagram for InnovB. Use at least one inverted triangle. Use only one rectangle for the survey process. Use arrows, not lines.YesNob. Can InnovB handle 125 difficult calls per hour? Explain.Capacity of Virtual Agent= 20*20 = 400 customers/hrCapacity of high skilled = 10*15 = 150 customers/hrCapacity of low skilled = 15*20 = 300 customers/hrCapacity of survey system = 30*20 = 600 customers/hrYes, 125 is possible. (125