The Complaint Letter Essay

Service in a hotel is everything. It is essential in fix to restoreher for any business to be profitable. After reading The cathexis Letter written by Mark Hankins to the chief do work officer, Christopher Britton, at Heathrow ATMI hotels, it shows how easy it is to lose nodes. There are several(prenominal) issues that the universal manager, Mr. Metz should n one and mountain with. Some of the issues be that his mental energy should be more organized and non ignore clients. Since guest service is very vital, especi all in ally in this business, this letter should in spades not be transportn lightly. Mr. Metz should deal with this in a mature manner, and apologize for any inconvenience. There are issues that should be dealt within the hotel. The first two boards that the node was provided with were not clean. This shows a lack of communication between the catgut movement desk and housekeeping. once Mr. Hankins called the switchboard about his second room not or ganism clean, he specified that he did not want to deal with the night manager, but the operator insisted. Mr. Hankins and his wife were tired and dep quitable wanted a room, so if they did not want to take this to the night manager, they should not have to. When the pair went down to reception after calm not having a room, the initial receptionist was not avoiding eye contact with them and not being polite.

The other receptionist likewise should not have screamed at one of the employees in front of customers. They should have dealt with it after, and not keep the customer waiting. After ninefold issues, the h otel should have at least effrontery them a! n upgrade for all the inconvenience, but that did not happen. Although, in the end they kept the cordial reception promise where their room was clear of charge. Even if it so happens that the customer over exaggerated just about of the parts in his letter, it is still a complaint letter. Rebecca Morgan, who authored quiet Upset Customers stated that: They fiddle havoc in your cheek because [complaints] upset everybody...If you want to get a full essay, line of battle it on our website: OrderCustomPaper.com

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